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Dear Kids Center Families,

Thank you for your patience and understanding as we continue to gather the necessary information and collaborate with staff, Board members, medical professionals, and experts to make informed decisions for the safety and health of our staff, clients, and our community at large.  There is much uncertainty, and things will continue to evolve. We are all doing the best that we can with this new environment that we’re living in.

Based on the most recent information of the COVID-19 situation we have decided to temporarily cease our in-person services effective immediately, Wednesday 3/18 –  at least Friday, 3/27.  Your therapist or another Kids Center employee may have already reached out to you to cancel your appointments. No one is being penalized for any canceled appointments for any reason during this time, or for the foreseeable future.

There will be some special exceptions for in-person therapy for children with time-sensitive post-op needs. Treatment will occur only if the child, the parent, and the therapist clear the screening process and all are comfortable receiving/providing treatment at this time. Your therapist will contact you directly with more details if your child has this special exception.

We believe we have a unique opportunity at this time to continue to be resourceful and innovative in the way we support our families.  With this in mind, we are assessing the opportunity to provide limited care to our families remotely as soon as possible, via TeleHealth. Telehealth is considered a proven and effective intervention tool but is not meant to replace face to face therapies. Our goal in using telehealth as an organization would be to prevent significant regression of our patients while honoring recommendations from the CDC and government agencies.  Telehealth is a possible option for some of our patients and will vary between disciplines.  Your child’s therapist(s) will contact you directly if it is determined that Telehealth interventions may be appropriate for your child’s specific needs. At the moment, it is unclear when we will be able to begin to provide Telehealth.  Our tentative timeline is to start this service within the next 5 days. You will receive more communication as it becomes available.

As always, please don’t hesitate to reach out with concerns and questions. This is a hard time for all of us. This is new for everyone, all around the world. Unfortunately, circumstances are changing quickly each day so, it is impossible to know what will happen over the coming weeks, but you have our commitment that we will continue to prioritize the needs of your family and our staff.  Each person needs to do what is best for them and their family.

We are doing the best we can to provide support to our families remotely. We will continue to communicate with you during the next week and a half and as we make decisions for beyond next Friday, 3/27. Because this is a very fast-moving and fluid situation, we will not have all the answers but we will work with you to try to get you the information you need.

We appreciate your understanding and support during this time,

Brittany Lutke, Executive Director